RETURN AND REFUND POLICY

Unused and undamaged merchandised may be returned for a full refund within 7 days of purchase. Exchanges will be granted up to 14 days after date of purchase.

Products purchased on sale, floral arrangements, special orders or products purchased during the Boxing Day period are not eligible for a refund or an exchange.

Online return and refund policy:

We strive to provide complete customer satisfaction with each and every product ordered from Veronneau.com. If your product was damaged during transport, please inform within 2 days of receiving your order.

If you are not satisfied with your purchase, you have seven days from the date that you received your order to let us know. We will let you know how best to return your order for a reimbursement. If you prefer to exchange a product in your order, please let us know within 14 days of receipt. Please note that all costs related to returning an order are at the buyer's expense.
 
All products must be returned in mint condition, in their original packaging, with all documentation, pieces and accessories to obtain full refund. Returns are not accepted for floral arrangements or for products on sale. Certain conditions may apply. For more information, contact customer service at ecom@veronneau.com.

RETURNING ONLINE PURCHASES

For a return, following these steps:
Returning online orders by mail


RETURNS WILL NOT BE ACCEPTED IN STORE!
  • Contact customer service by telephone at 1-888-909-2998 (8 a.m. – 4p.m.) or by email at ecom@veronneau.com for confirmation of the return authorization.
  • Properly secure the product in its original packaging.
  • Include a copy of all order documentation.
  • All products must be returned in mint condition, in their original packaging, with all documentation, pieces and accessories to obtain a full refund.
  • Return shipping fees must be pre-paid. We do not accept cash-on-delivery shipments.
  • Return the package to the following address: 2965 boulevard Le Corbusier, Laval (Québec ) H7L 3M3You have ten (10) days after delivery to return the package for a refund. Shipping fees will only be refunded if the product is returned due to manufacturing defect or delivery error on the part of Véronneau.

MODIFYING OR CANCELLING YOUR ORDER – ONLINE ORDERS

You can cancel your order at any time before it is processed by calling 1-888-909-2998 or by sending an email to ecom@veronneau.com. However, the order cannot be cancelled once it has been shipped. Should this occur, contact customer service to remedy the situation. Orders are, on occasion, cancelled by our system, such as in the following cases:
  • Product unavailability
  • Difficulty processing payment information
  • Inability to deliver to the address provided
  • Repeat of a previous order
Upon delivery of your order, check the contents immediately for any possible damage having occurred during delivery. Closely inspect all packaging and its contents. It is normal for packaging to show signs of wear. However, if the contents are damaged:
  • Accept the package and note the damage on the purchase order.
  • Sign and date the purchase order.
The deliverer must also sign the delivery slip and provide you with a copy for your files.
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