Return and refund policy

It is the customer’s responsibility to verify the contents of their order upon receipt of the package. If a product arrives damaged, one or more items are missing, there is an error in your order, or you are not satisfied with your purchase, you must notify us within seven days of receiving your order by completing the form below to make an exchange or obtain a refund. A member of our team will contact you within the next 24 to 48 working hours to authorize the return and give you the procedure to follow. Once the return has been authorized, the product must be returned within 14 days.Unless the product arrived damaged, please note that you will be responsible to pay for the return shipping costs. All products must be returned in perfect condition, in their original packaging, with all documentation and all parts and accessories in order to obtain full credit. Due to the large number of emails received, please wait to be contacted after submitting the form below.– No exchange or refund is accepted in store.– No promo code can be applied after the order is placed, due to the volume of orders and the management involved. It is your responsibility to add the promo code at the time of ordering. If you forget to add it, you will be able to use it for a future order.– No offer can be combined with any other promotion (Advantage Card, in-store discounted product(s), online promo code, etc.). – No exchanges or refunds are accepted on gift cards, products marked Final Sale, special orders, Christmas decorations purchased on sale or during the Boxing Day. *During a promotion, please note that Décors Véronneau does not refund the difference between the original price and the discounted price when the delay between the purchase of a product and the beginning of a promotion exceeds our return/refund policy, which is seven days. The Office de protection du consommateur also states that the law does not require the merchant to provide the discount. This policy does not apply to the Black Friday Sale and the Boxing Day Sale; once the sale begins, no price adjustments will be made on sale merchandise purchased at regular price before the promotion begins.