Privacy policy

Collection of personal information by Véronneau
When you place an order, sign up for our newsletter mailing list, forward your contact information and résumé for employment purposes, enter a contest, fill out an entry form, present or release text, images, audio or video information, content or other documents via the web site or any other web site of the Company, including social media networks such as Facebook, Twitter or Youtube, or provide the Company with your personal information by any other means including regular correspondence by mail or email), such information will be collected, used and disclosed by the Company for different purposes, as indicated in the present. Furthermore, the following information is automatically gathered and compiled each time you visit the web site: your IP address (internet protocol) and information related to the registration of the associated domain name; your internet browser; your computer’s operating system and platform; the date and time of your visit; the name and address (URL) of the web site visited prior to the Company web site; the keywords, as the case may be, entered into the search engine that brought you to the web site; and any other information over the course of your web search. We retain this information in our log files. The following information may also be disclosed on occasion if your browser has not been set up to prevent it: your name, email address, your home and office addresses, your telephone and fax numbers and all plain text.

As previously mentioned, we also collect the personal information that you provide, in particular, when placing an order, signing up for our newsletter mailing list, sending your contact information and résumé for employment purposes, filling out a form or contest entry, participating in an in-store or online promotion, contacting us by telephone, email, in store or by any other means, creating a user account and password, logging in as a registered user of the web site, adding information to your account, or submitting content or other documents through the Company’s social media pages, such as Facebook, Twitter or Youtube. In taking this action, you provided access to personal information such as your name, birth date, home and email addresses, telephone numbers, credit card information, product interest, financial information and, in some cases, your comments, suggestions, ideas, opinions and personal preferences. We also maintain a record of your product interests and collect your information from other current or future divisions of the Company.

To serve you better, we can also gather the information you provide online, in store, by telephone or in writing. Furthermore, we may use them alongside available demographic information to contact you, by telephone or email, with regard to products, services, surveys, promotions, special offers and contests. We also collect your personal information for the following purposes:
  • To process your order and to answer questions regarding your order status;
  • To deliver the product(s) that were ordered by or for you, or by you for friends, family members or co-workers;
  • To stay in touch and provide you with continuous personalized service, to help us better understand and meet your needs and preferences through the development of  customer profiles, and to inform you of special offers and Company promotions related to products and services;
  • To make it possible for you to participate in our promotions, notably with regard to advertising.
All encrypted credit card information is stored on certified servers according to standards, which help protect our customers’ information against identity theft, viruses, spyware and other online threats.
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