RETURN AND REFUND POLICY

Unused and undamaged merchandised may be returned for a full refund within 7 days of purchase. Exchanges will be granted up to 14 days after date of purchase.

Products purchased on sale, floral arrangements, special orders or products purchased during the Boxing Day period are not eligible for a refund or an exchange.

Online return and refund policy:

We strive to provide complete customer satisfaction with each and every product ordered from Veronneau.com.

If your product arrives damaged, please inform us within 2 days of receiving your order.

If you are not satisfied with your purchase, please contact us within 2 days of receiving your order. Once contacted, we will decide how best to proceed with a return, reimbursement, or exchange. Whether for reimbursement or exchange, the product must be received within 14 days. Please note that the customer is responsible for all costs relating to the item's transport.
 
All products must be returned in mint condition, in their original packaging, with all documentation, pieces, and accessories to obtain a full refund.

Returns are not accepted for sale merchandise, floral arrangements, special orders, or products that were purchased during our Boxing Day Sale.  

Due to the large volume of orders received during the Holiday period, if, for any reason, there is an inventory discrepancy and a product in your order is missing, we reserve the right to reimburse the missing item, and ship the remaining items.

RETURNING ONLINE PURCHASES

Please contact Customer Service at 1.800.909.2998 or by email at ecom@veronneau.com.

It is important to indicate your name, phone number and reason for return. If it's for a damaged or defective item, we also ask that you attach a picture of the product where the damage is clearly visible. A member of our team will contact you in order to validate the information we've received and will advise as to the return procedure.

MODIFYING OR CANCELLING YOUR ORDER – ONLINE ORDERS

You can cancel your order at any time before it is processed by calling 1-888-909-2998 or by sending an email to ecom@veronneau.com
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